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We at XTERRA Wetsuits want to make sure you are satisfied with your purchase. If the wetsuit doesn't offer you a perfect fit, we will happily accept a return or exchange within 30 days of receipt of the order.
We recommend you try on your suit upon receiving it to ensure that the sizing is correct even if you do not plan to use it right away. This way you have the opportunity to exchange the suit within the trial period if necessary.
*All LAVA PANTS are backed by a 60-Day size guarantee!
Please note, we cannot accept a return or exchange if:
If you think your suit may be the wrong size, we highly recommend reading our Sizing and Fitting and FAQpage.
We also suggest that you swim in your suit before considering a size exchange. Normally we do not recommend the use of our wetsuits in chlorinated pools, however, if extenuating circumstances offer no alterative (i.e. winter weather), then one brief swim is permitted under the 2 year warranty. To avoid chlorine damage to your wetsuit, we suggest that you limit your time in the pool to around 5 minutes and rinse the suit thoroughly with fresh water immediately afterwards.
Whether you decide to send back your wetsuit for a refund or an exchange, you are responsible for the shipping cost back to us. If a refund is requested, we will refund the cost of items returned plus tax. Shipping costs are never refunded. If an exchange is requested, we will ship the replacement suit to you at no additional cost to you.
If you need your new wetsuit ASAP, or you would like to try on two sizes side by side to determine which has the best fit, simply place an order for the new wetsuit and send one back as a return instead of an exchange.
If you have further questions about sizing, please contact us.
To submit a return or exchange, please print and fill out the Return Authorization Form found here, and include it with your returned suit.
Please see the diagram for proper folding instructions: